Esri Nederland Support would like to assist you as good as possible. To ensure that we answer your question or problem correctly and as soon as possible, we’d like to ask you to take the following into consideration:
- Is the problem related to Esri-software? If the problem is related to a database, hardware or your network, please contact the appropriate vendor.
- Is the problem reproducible?
- Does the problem occur on one or serveral systems?
- Does the problem occur using a specific dataset or type of data?
- Are there any changes to the configuration that could have caused the problem? E.g. change in database version, OS, client/server components, server configuration or security settings?
Did you already have a look at the frequently asked questions at the Online Help and the Esri Inc. Support site?
New support call
Esri's products have a lifecycle. During this cycle, the Esri support decrease from full support (including bug fixing) to very limited support (access to knowledge). You can submit a support call for Esri products that are granted fully support.
Through the support site of Esri Inc. you can see the lifecycle of all Esri products, wich gives you insight into the support of it. By an early communication about the life cycle, you can handle the impact of any changes to your organization.
