Esri Nederland Support would like to assist you as good as possible. To ensure that we answer your question or problem correctly and as soon as possible, we’d like to ask you to take the following into consideration:
Esri's products have a lifecycle. During this cycle, the Esri support decrease from full support (including bug fixing) to very limited support (access to knowledge). You can submit a support call for Esri products that are granted fully support.
Through the support site of Esri Inc. you can see the lifecycle of all Esri products, wich gives you insight into the support of it. By an early communication about the life cycle, you can handle the impact of any changes to your organization.
Esri Nederland Support
T: +31 (0)10 217 07 50